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Override Elevate settings for a community

When Elevate is activated at the workspace level, all communities inherit that configuration by default. This article explains how to override the agent settings for a specific community to enable or disable Elevate independently.

Prerequisites

Override the configuration for a community

  1. Navigate to Settings > AI agents.
  2. Select the community you want to configure from the community list.
  3. Select Alert/Case Investigation agent.
  4. Select Override.
  5. Toggle Auto-analyze alerts to the desired state for this community.

Community-level AI agent settings with the Override option

An indicator confirms that this community now uses its own settings and no longer inherits the workspace-level configuration.

Understanding the inherited state

Before you select Override, the toggle reflects the workspace-level setting. It does not represent a choice made at the community level. Select Override to manage this community independently.

Result

The community uses its own Elevate configuration independently of the workspace setting. Other communities are not affected.

To revert to the workspace configuration, return to the community's AI agent settings and remove the override.